Rant - Water Not Considered Necessity

For about the past week or so I've been trying to help someone who currently does not have running water. I've looked at every online resource, I've called all of the public help numbers, local charities, asked for suggestions, tried to talk with the water company, and so far I have only found a couple of different places who could actually help. When on the phone with the water company, the man I spoke with was completely rude the whole time, making it seem like I was a low-life for asking for any kind of assistance, like I was disgusting because I was helping someone who at this time is not capable of making ends meet. He did not explain the process very well, and after getting so upset at the way he was talking to me that I started shaking, I asked to speak to his supervisor. His supervisor, who was also a bit of an asshole, told me that he was sure it was explained to me correctly and that I just wasn't listening. Now, I don't know about you, but I think that is a little bit twisted and inconsiderate. Anyways, the talk with the water company didn't go so well, and the end result was that most of the past due balance had to be paid before this person would qualify for their "Emergency Assistance Program". I could have sworn the point of emergency assistance is to help at that exact point in time when there is no running water in the house. So after talking with about 30 different organizations on the phone, the only assistance we got out of the whole thing was about $200.00, which was definitely not enough to get the water turned back on. On top of that, more than one of the places I spoke with said that lack of running water in a household (and this one has children in it also) does not really count as a crisis, since you can go to the store and buy water. Do they realize that it is extremely difficult to live in a house with no running water? Did they think of the fact that if someone cannot afford to keep the water running in their house, that maybe they cannot afford to buy water at the store? And that access to water is an extremely important necessity to life on the planet Earth? I am deeply disgusted and dissapointed that the lack of common sense, lack of sensitivity, and lack of help with regards to the issue of running water is so great. People cannot live without water, and for the government or any other agency to make it seem like water is not a vital part of life and that it should be okay to turn water off in a household with children in it is appalling. I think there need to be laws that allow for a certain amount of water in a household, regardless of the situation.